Support
Help with Beaches Health.
Beaches Health provides secure access to clinician-reviewed blood-test results and optional AI-assisted explanations. For help with your account, results access or privacy, contact the Beaches Health team.
Common questions
Accessing your results
Blood-test results appear in the patient app only after an authorised practitioner has verified and released them. If you cannot see an expected result, contact the clinic rather than creating a second account.
Privacy & AI
AI assistance is optional.
Patients can view clinician-reviewed results without enabling AI. AI-processing permission can be enabled or withdrawn from the Account or AI Guide screens. Read the full privacy notice for details about data processing and subprocessors.
Read the Privacy PolicyAccount deletion
Patients can initiate account deletion from inside Beaches Health: sign in, open Account, then choose Request account deletion. You can also contact us using the details above if you need help with a deletion request.
Use Beaches Health alongside professional medical advice.
The app helps you view and understand clinician-reviewed blood-test information. It does not replace a doctor or other qualified healthcare professional. Speak to your clinician or GP before making medical decisions based on a result. If you are acutely unwell or have urgent symptoms, seek urgent medical care.
Urgent medical concerns
Beaches Health support is not an emergency medical service. If you are acutely unwell, have severe or rapidly worsening symptoms, or believe you may have a medical emergency, seek appropriate urgent medical care rather than waiting for app support.